Return & Refund Policy

If you are not completely satisfied with your purchase, you can easily return it within 30 days and receive a refund. You can submit a return request on your order page following the instructions below. We will do our best to accommodate your request. Please make sure to contact us by email ([email protected]) at first.

Conditions for Return and Exchange

• Returns must be made in their original packaging.
• Unauthorized returns of goods will not be allowed.
• Items must be returned within 30 days after you receive them.
• Every item must be undamaged or unopened, tagged, and in its original packing, in the exact state that it was when you received it. The purchase receipt or other proof of purchase is also required.
• Customers are required to utilize a delivery method that offers tracking information when returning or exchanging objects.

Refunds

We will tell you via email as soon as your return is received and examined, so please keep an eye out for it. In order to approve or reject your refund, we will also tell you.

If your application is accepted, a credit will be promptly applied to your Paypal payment method and your refund will be executed in a matter of two to three business days.

Policies

• To guarantee that your delivery is safely returned to us, it is advised that you utilize a traceable delivery method for all returns. Packages that are returned to us may be lost or damaged, but we are not liable for it.
• All purchases may be returned within 30 days of the last box of your order being delivered, with the exception of final sale/clearance item(s), free gifts, swimwear, underwear, panties, and accessories. Note: After making the return request online, you must email us a picture demonstrating the issue or defect.
• Package returns must be approved. Any return request that is not approved by customer support will not be fulfilled. Note: The address on the package you received is NOT where the item(s) must be returned. That will have an impact on how your return is processed because it is not our return address.

General Return Process

• Start a comeback: For further information, send us an email at [email protected] provide images and/or videos of the merchandise along with your order number. Within three business days, a member of our customer service team will assess if your return request is eligible.
• Return the item: Should your return be approved, we will provide you with the return address and details on where to mail your parcel. (Note: Unauthorized returns of merchandise will not be allowed). We will not be liable for lost returns or exchanges, so we advise you to send your return or exchange using a shipping method that includes a signature and tracking information.
• Return or exchange: We will examine the item within three to five working days after receiving your return or exchange, at which point we will either offer a replacement for the exchange or give a refund.

Non-returnable items:

• Item that is on sale cannot be returned.
• Customers' losses or damages are not refundable.

Exchanges

Orders are not yet exchangeable online. To receive a refund on the original product, you must return it and buy the replacement item separately.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can’t be canceled once the parcel is shipped out.

Costs

• Your return fee will be subtracted from your refund for returns made internationally. Refunds for items returned via your preferred form of return will only be handled after they have reached our warehouse; in the event that your things are lost in transit, you will need to file a dispute with the carrier. If you place an order that exceeds the customs threshold, you can be subject to importation and custom tax fees.

Contacting our customer care staff is always welcome if you have any issues regarding our return policy or procedures. Help and assistance will be gladly given to you.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	AILAMI LIMITED
Company Address:	Room 706, Hao King Commercial Center, 2-16 Fa Wan Street, Mongkok, Kowloon, Hong Kong (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help